Tips for negotiating

  • Put yourself in their shoes
  • Agree on what you agree on
  • Avoid blaming them for your problem
  • Discuss each other’s perceptions
  • Summarise and clarify often
  • Avoid getting personal
  • Give them a stake in the outcome by ensuring they participate in the process
  • Speak about yourself and your feelings. Not about the other person and their feelings.
  • Make your proposal consistent with the other person’s values.
  • Build and maintain rapport
  • Be honest
  • Be solution focussed
  • Recognise any emotions involved – theirs and yours!
  • Recognise that shared understanding is difficult to achieve
  • Use active listening skills
  • Invent options
  • Remain open minded
  • Avoid argumentative words e.g. ‘But, however, I’m afraid’
  • Avoid words of rejection e.g. ‘Can’t, no way, impossible’
  • Avoid irritating statements e.g. ‘this is a fair offer’
  • Avoid  assumptions
  • Be strong and avoid being intimidated

Great negotiating phrases:

  • Yes, and...
  • I agree and...
  • I appreciate your thinking on this and...
  • I respect that you think that and...
  • Could we look at...?
  • Perhaps...
  • I wonder if we could consider...
  • What if we ...
  • May I suggest...
  • I can hear/see why that is important to you...
  • Let’s look at some alternatives...
  • What else is important to you...?
  • I’d like your opinion on...
  • I appreciate your point of view
  • It might be an idea to...
 

 

It’s been such a pleasure to work with Infinite You over the past couple of years. They are exceptionally knowledgeable and professional trainers, but on top of that they radiate energy and enthusiasm. Whenever I’m working with them, I can always be sure that every detail will be attended to, lots of original and practical ideas will come forward.
Christine Macdonald – Director - The Hub Events