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"We have worked with Joanne for many years to provide crucial training for staff in a variety of our management/supervisor roles. Joanne is warm, friendly, and engaging and she takes a lot of time to gain an understanding of the delegate personalities and traits. Joanne immediately gains the trust and respect of anyone who attends her training programmes and has the ability to make employees very self-aware of how they conduct themselves, not only in the workplace but in their behaviours, choices and interactions. Over the years we have seen some dramatic changes in peoples performance and attitude on the back of their time with Joanne"